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Board Room Table - WCCTV Governance


Help and FAQs

Below are some helpful answers to common technical support questions that may assist with troubleshooting your WCCTV equipment. If you need further assistance, please callĀ 0800 470 4630 or email support@wcctv.comĀ 

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Unable to Connect to Camera over 4G/3G:

There may be a number of reasons you are unable to access the camera over a 4G/3G connection:

Unable to connect to Camera over Wi-Fi:

If you are unable to connect to your equipment’s Wi-Fi address, please see below for further assistance:

Equipment shows a Hard Disk Error:

When deploying or re-deploying your equipment, it is possible to loosen the hard drive. Make sure that the hard drive is always removed when the camera is powered down, and securely fitted back in to place to confirm the hard drive is in correctly.

Unable to Download Footage from Site Archive:

There will be times where there is a requirement for you to download footage from the camera to be used as evidence. If you have issues downloading the footage, please check the troubleshooting tips below for assistance.

Unable to PTZ the Camera:

If your camera is unresponsive to any movement commands, please try these troubleshooting tips:

4G/3G Modem not connecting:

Your 4G/3G modem will be used to connect directly to your camera. If your modem is not being recognised, or it simply will not connect, please refer to the troubleshooting tips below.

If you require technical assistance please contact our support team on 01706 514999 or email