View navigation

View navigation

WCCTV Production Team Member Assembling a Redeployable CCTV Camera

Resources

Technical Support

If you are experiencing any difficulties using your WCCTV system, please contact us on 0800 470 4630(Monday to Friday 08:30 - 17:30) or via email to support@wcctv.com

Contact Us

WCCTV Customer NPS Rating

0

Learn More

WCCTV's Technical Support department are on hand to provide training, guidance and troubleshooting to ensure you get the best out of your camera systems.

A range of support guides for installing and operating your cameras and software are available by registering an account on our website; click Account Login at the top of this page and follow the registration instructions.  

To enable us to support you remotely, please download TeamViewer: 

Get TeamViewer

Futuristic City Connectivity

More than just data

WCCTV Service Bundles

WCCTV’s Service Bundles have been designed to allow users to get the most out of their equipment with the maximum level of convenience. 

WCCTV Connectivity is much more than just the SIM card within your equipment. It includes the following benefits:

  • Live remote access to video streams via 4G

  • Remote access to video archive via 4G

  • Secure video transmission via private VPN, fixed static IP addresses

  • Network management

  • SIM performance

You can renew your Service Bundle anytime by calling 0800 470 4630 or emailing support@wcctv.com.

Guidance, assistance and training

WCCTV Technical Support

WCCTV prides itself on delivering world-class customer service and technical support. As part of a WCCTV service bundle, our customers receive the following:

  • Remote camera commissioning

  • Network management

  • Remote bespoke training

  • Remote diagnostics

  • Support guides

  • Training on demand

  • Free training workshops

  • Online technical support

  • Telephone technical support

  • Training videos

For face-to-face support, please contact us on 0800 470 4630 or email support@wcctv.com

WCCTV Team Member Delivering Tech Support
Engineer and Van - WCCTV

Constant peace of mind

WCCTV Warranty

The comprehensive warranty cover from WCCTV provides peace of mind that we will collect and priority repair your equipment and protect you against unexpected costs.

As part of a WCCTV Service Bundle, our customers benefit from the following:

  • Free repairs and replacements – including parts and labour

  • No collection or assessment fee

  • Faster turnaround – no waiting for invoices or POs to be raised

  • Hassle-free – notify us of your requirement for a repair, and we will take care of everything

  • Priority repairs – we will endeavour to repair and return your equipment on a ten working day turnaround from when WCCTV receives it.

Remote power cycle

The WCCTV Smart Switch

WCCTV’s Smart Switch allows users to remotely control the power to a WCCTV Redeployable Dome or Rapid Deployment Tower system using mobile networks.

Intermittent or unreliable power supply to street lighting and other installations can cause power surges which may affect the 4G/3G signal of your WCCTV system. This can also occur following significant power outages.

It is estimated that up to 90% of these downtime events can be solved with a hard power reboot, as power cycling forces the equipment to reset and restart from a known good state.

Rebooting equipment remotely allows the user to significantly reduce the need for expensive and time-consuming site visits by engineers.

WCCTV Smart Switch
Laptop with Heartbeat

Remote Diagnostics

WCCTV Heartbeat

WCCTV Heartbeat is a remote diagnostic service that keeps a close eye on your WCCTV equipment to ensure it is operating correctly. Twice a day, every day, we will check the following:                 

Connection Issues: Reports when the connection to the CCTV system fails, or the system goes offline.

Camera Failures: Detects if a camera has developed a fault or is tampered with.    

Hard Disk Failures: Detects hard disk failures or if it stops recording.    

Recording Issues: Reports if the system records for less than expected.        

Time & Date Inaccuracy: Reports when the time is incorrect or tampered with.

Contact us

Get in touch for more information

An easier way to manage your security and surveillance requirements is just a quick contact form away. Contact our security experts and let us know how we can help.