Service Administrator - Student Placement

Service Administrator Placement

Calling all Undergraduates looking for a one-year Industry Placement

We have an opportunity available for a motivated and enthusiastic Service Administrator to join us based in our Head Office in Rochdale on a 12-month Student Placement. The successful candidate can expect to receive comprehensive training, coaching, and support.

The Role

• To create Anti-Theft reports from incidents on the daily activity report & issues incoming from customers – investigate, download footage, screenshots
• To commission installations and to provide customers with sign off documentation following installations, service visits and decommissions.
• To ensure a regular program of tower checks.
• To manage and coordinate customer communication to make them aware of the site going live and the processes involved.
• To provide administration and communication for the WCCTV Heartbeat system.
• To liaise with the monitoring station that sites are commissioned and decommissioned correctly.
• To provide administration support to the Operations Team
• Update data within the department – always ensure accuracy (software, spreadsheets & folders)
• Provide occasional weekend & Bank Holiday support on a rota basis

You: the successful candidate must have…

• Strong communication and interpersonal skills, enabling you to communicate effectively with all parts of our business.
• Good organisational and time management skills.
• Proven teamwork ability
• Experience in a customer service-based role

Who are we?

• Wireless CCTV (WCCTV) was founded in 2001, and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do.
• In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK.
• In addition to this investment and other awards, WCCTV were named in association to The Independent’s E2E Tech 100 List,as one of the UK’s Fastest Growing Technology Companies.
• We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development.

What’s on offer:

• Starting salary of £25,500 per annum
• 25 days annual leave plus bank holidays.
• Private healthcare and dental schemes
• Company pension scheme
• Access to retail discounts via Mintago finance and wellbeing hub
• Modern office with free onsite parking

WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.