Junior Field Service Engineer - Guildford

Junior Field Service Engineer Role in Guildford

Location: Guildford

Remote position for applicants in: Guildford, Basingstoke, Reading, Crawley or Slough.

If you are interested in maintaining CCTV systems, thrive in a fieldwork environment, and are looking for on-the-job training with future career development, this is an ideal opportunity for you.

In the role of Junior Field Service Engineer, you will be responsible for servicing, maintaining, and providing technical support for WCCTV Rapid Deployment CCTV Towers.

Responsibilities of a Junior Field Service Engineer:

• Provide a full range of servicing and fault-finding diagnostics to determine appropriate solutions.
• Ability to provide a consistent approach whilst utilising your initiative, with minimal supervision, maintaining our core value of a customer-first approach.
• Continuously seek to add value to the services provided and achieve first-time fixes.
• We partner with our customers to ensure that the quality of service provided meets or exceeds their expectations.
• Document processes and follow company standard procedures and protocols.
• This role is field based – travel to sites from your home base with a WCCTV vehicle.
• You will be responsible for providing support on sites where our systems are deployed within your home area

The Benefits:

• Annual starting salary of £29,000 – increasing in line with the skills matrix.
• Ongoing learning and development, internal and external training, including nationally recognised accreditations: EUSR, PASMA and IPAF.
• 25 days annual leave, increasing with length of service from year two, plus bank holidays.
• Private healthcare and dental care schemes supplying wellness and mental health support services.
• Company pension scheme, with employer contributions increasing with length of service
• Access to retail discounts via Mintago finance and wellbeing hub

Your Experience & Characteristics

• Full, Clean UK Drivers' Licence
• Manual dexterity – the ability to assemble and fix electronic equipment to a prescribed standard.
• Demonstrate proven experience in fault finding, commissioning and maintenance of electrical equipment
• HNC level or equivalent in Electrical/Electronic Engineering
• Knowledge of stock control processes:
• Ability to work independently with minimal supervision, whilst maintaining a high standard and quality of work
• Customer first mindset: maintain our core values with your approach to work, placing the customer at the front of everything you do
• Background in Electronics, preferably gained in a technology service environment, together with an understanding of analytical applications.
• Previous technical experience in a field engineer, field technician or white goods technician role is desirable but not essential.
• Previous experience within the CCTV or alarm field is desirable; any technical background knowledge is favoured.

About WCCTV:

WCCTV was founded in 2001, in the UK and is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks.

In 2021, the Private Equity Firm LDC, made a substantial investment into WCCTV. This investment will allow us to rapidly scale and grow in the UK and continue our services as a market leader.

In addition to this investment and other awards, WCCTV were named in association to The Independent’s E2E Tech 100 List, as one of the UK’s Fastest Growing Technology Companies.

We believe our employees are our strongest asset and for that reason, we are dedicated to supporting their professional and personal development.

If you feel that you have the relevant skills and experience, please click ‘apply’ today to be considered as our Junior Field Service Engineer – we would love to hear from you.

WCCTV is an equal opportunities employer, inviting applications from diverse backgrounds to promote inclusivity in our workforce.