CityWest Homes

Background:

CityWest Homes provides high-quality housing services for over 12,000 social housing tenants and 9,000 leaseholders in central London, on behalf of Westminster City Council.

CityWest Homes launched as an arms length management organisation (ALMO) in 2002 to deliver the Decent Homes programme investing £200 million to improve the quality of housing in Westminster. In 2009 they became the first ALMO to launch a residential lettings agency expanding in 2013 to sales through CityWest Residential. In 2017 we established a subsidiary company - CityWest Homes Services Limited - which supports CityWest Homes.

The mission of CityWest Homes is to create places where people are proud to live and to make a positive contribution to the communities they serve. They do this by providing high-quality homes, delivering excellent services, involving their residents in everything they do and supporting neighbourhoods.

The Challenge:

To provide safety and security for its residents, CityWest Homes takes a proactive approach to tackling crime and anti-social behaviour throughout their various estates.

To achieve this effectively, CityWest Homes needed a services provider who could deliver multiple elements. firstly, the Company wanted specifically to make use of redeployable camera systems - enabling them to target hotspot areas as the need arose. 

Of equal importance to Citywest was to partner with a company who could provide them with a fully managed service, rather than just equipment.

CityWest Homes had limited resources available to them to manage the CCTV network internally, and as evidence captured by the cameras was often required by the Metropolitan Police and Westminister Council to assist in high profile prosecutions, they needed to be able to respond quickly and efficiently to these requests.

The Solution:

To combat anti-social behaviour, CityWest has deployed a number of redeployable CCTV systems from WCCTV to provide a cost-effective measure for targeting hotspots.

In particular, CityWest Homes elected to deploy a number of  WCCTV’s 4G IR Speed Domes which are specifically designed to deliver live and recorded high definition images via 4G mobile transmission.

WCCTV's 4G IR Speed Domes combine an infrared PTZ camera, local recording capacity (up to 4TB) and wireless transmission technology into a single, lightweight unit.

WCCTV's cameras are easy to install, easy to maintain, and can be moved to new locations to meet changing requirements.

Live and recorded footage can be accessed via 4G, 3G and Wi-Fi connectivity, allowing users to remotely view and download the video via smartphone, tablet, laptop or PC or via integration to an existing control room.

In addition to the innovative functionality of the cameras, it is WCCTV’s Managed Service Package that delivers an unrivalled benefit to CityWest Homes, setting the company apart from other providers.

WCCTV’s service and maintenance packages have been developed to ensure customers maximise their investment in the products they have purchased. WCCTV provides CityWest with downloaded footage from their cameras within a two-hour window (or less for priority incidents).

These are delivered electronically within one working day or physically within three working days. This reduces man-hours and infrastructure required by CityWest.

WCCTV also provide CityWest with a full maintenance service, including camera swaps to prevent downtime. The cameras are redeployed by WCCTV’s field engineers to new locations as required.

The Result:

CityWest Homes said of WCCTV’s service:

“WCCTV’s high-level of customer service is unparalleled. Their ability to get footage from the systems in a fast, efficient and accessible manner enables us to liaise directly with police to secure prosecutions.”

“WCCTV’s repair and replacement service provides peace of mind that we will always have a consistent level of surveillance coverage to ensure the safety of our residents.”

Related Links

WCCTV 4G IR Speed Dome

The Benefits of Redeployable CCTV

Redeployable CCTV for Housing Associations

WCCTV Managed Service Packages