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Technical Support

WCCTV Feb 2019 98
WCCTV 48
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Technical Issues

If you are experiencing any difficulties using your WCCTV system, please contact our UK based technical support team on:

01706 514 999 (Monday to Friday 08:30 - 17:30)

or email support@wcctv.com

A range of support guides for install and operating your cameras and software are available by registering for an account on on website, simply click Account Login at the top of this page and follow the registration instructions.  

To enable us to support you remotely, please download TeamViewer: 

https://get.teamviewer.com/32pvnj5

WCCTV Service Bundles

WCCTV’s Service Bundles enable you to get the most out of your equipment. 

They have been specifically designed to facilitate the easy operation of the equipment and provide total convenience.

Below are the various services and benefits you can expect to receive as part of a WCCTV Service Bundle.

You can renew your Service Bundle at any time by calling 01706 514 999 or by emailing support@wcctv.com

WCCTV Connectivity

WCCTV Connectivity is much more than just the SIM card within your equipment, it includes the following benefits:

  • Live remote access to video streams via 4G/3G

  • Remote access to video archive via 4G/3G

  • Secure video transmission via private VPN, fixed static IP addresses

  • Network management

  • SIM performance

WCCTV Technical Support

WCCTV prides itself on delivering world-class customer service and technical support. As part of a WCCTV service bundle, our customers receive:

  • Remote camera commissioning

  • Network management

  • Remote bespoke training

  • Remote diagnostics

  • Support guides

  • Training on demand

  • Free training workshops

  • Online technical support

  • Telephone technical support

  • Training videos

WCCTV Warranty

The comprehensive warranty cover from WCCTV provides peace of mind that we will collect and priority repair your equipment as well protect you against unexpected costs.

As part of a WCCTV Service Bundle, our customers benefit from:

  • Free repairs and replacements – including parts and labour

  • No collection or assessment fee

  • Faster turnaround – no waiting for invoices or POs to be raised

  • Hassle free – notify us of your requirement for a repair and we will take care of everything

  • Priority repairs – we will endeavor to repair and return your equipment on a 10 working day turnaround from when it is received by WCCTV

The WCCTV Smart Switch

WCCTV’s Smart Switch allows a user to remotely control the power to a WCCTV Redeployable Dome or Rapid Deployment Tower system using mobile networks.

Intermittent or unreliable power supply to street lighting and other installations can cause power surges which may affect the 4G/3G signal of your WCCTV system. This can also occur following major power outages.

It is estimated that up to 90% of these downtime events can be solved with a hard power reboot, as power-cycling the equipment forces it to reset and restart from a known good state.

Being able to reboot equipment remotely allows the user to significantly reduce the need for expensive and time consuming site visits by engineers.

WCCTV Heartbeat

WCCTV Heartbeat is a remote diagnostic service that keeps a close-eye on your WCCTV equipment to ensure it is operating correctly. Twice a day, every day, we will check:                 

Connection Issues: Reports when the connection to the CCTV system fails or the system goes offline.

Camera Failures: Detects if a camera has developed a fault or is tampered with.    

Hard Disk Failures: Detects hard disks failures or if it stops recording.    

Recording Issues: Reports if the system records for less than expected.        

Time & Date Inaccuracy: Reports when the time is incorrect or tampered with.

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