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Case Studies

East Midlands Trains

East Midlands Trains is a long-distance UK Train operator. They serve passengers travelling to and from London, from South Yorkshire, through the East Midlands, and visiting the East of England or the North.

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The Challenge

The Company’s Revenue Protection Officers (RPOs) patrol the service, ensuring passengers can provide a valid ticket for their journey.
If the RPO believes there was intent to avoid a ticket payment, a Penalty Fare may be issued, or in certain circumstances, possible prosecution.

Working as an RPO can be challenging, mainly if commuters haven’t purchased or held a valid ticket and become hostile.

East Midlands Trains required a more individual approach to keep their RPOs safe from any danger they may face in their daily duties, as many of them suffer from daily verbal and physical violence.

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The Solution

East Midlands Trains were provided with WCCTV’s Body Worn Camera for their RPOs.

The WCCTV Body Worn Camera is effortless, with only a single button to record and a single button to stop. The unit also features a front-facing screen (an essential requirement) and wireless transmission (4G, 3G & Wi-Fi).

The feedback from users of the system has been overwhelmingly positive, with most of the praise focused on the reliability and simplicity of the unit.

With an eye on the future, by using WCCTV Body Worn Camera (Connect), they have future-proofed their investment as the unit
can offer a live streaming facility which can be activated by simply adding a SIM card.

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