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Visible Support Where It Matters Most
The WCCTV Help Point is a complete public safety solution that connects members of the public to trained operators through a live video and two-way audio link.
When someone presses the assistance button, they’re immediately visible to a CCTV control room, where operators can respond, intervene or escalate based on the situation.
The system includes a high-definition redeployable CCTV camera, a blue light alarm and an integrated audio panel housed in a secure, vandal-resistant enclosure.
The blue light provides an immediate visual signal that the system is active and help is on the way.
Deployed in high-footfall or high-risk locations, the Help Point creates a sense of security while enabling fast, effective action during emergencies, incidents or ongoing risks.
Built to Reassure, Respond and Deter
The WCCTV Help Point acts as a refuge station, helping promote safer streets and decrease instanced of violence against women and girls.
Connects users to trained CCTV control room operators who can listen, respond and take immediate action based on the nature of the call.
Triggers a bright flashing light when the assistance button is pressed, alerting nearby passers-by and signalling that help has been requested.
The unit provides a strong, overt visual presence that deters antisocial behaviour and supports safer public environments.
Captures live and recorded footage in full HD, giving operators full visibility and providing evidence if further action is required.
Footage, alerts and audio are streamed to local authority or police control rooms, enabling real-time monitoring and fast decision-making.
Developed in collaboration with UK police forces to meet the demands of initiatives such as Safer Streets and community safety plans.
Designed for Public Safety, Built for the Real World
The WCCTV Help Point is a purpose-built SOS system combining live video, two-way audio and visual alarm response in one deployable unit. It integrates directly with WCCTV’s camera systems allowing full control from remote locations.
One-button activation for two-way audio, blue light alert and remote camera access
Hands-free communication via HD facial camera and integrated microphone
Blue light and illuminated push button for high visibility
5G, 4G and Wi-Fi transmission options
Local recording with remote access for live view and playback
Infrared capability for day and night operation
Alarm alerting direct to control rooms
Compatible with existing WCCTV redeployable camera platforms
Supports rapid evidence retrieval and incident response
Every element of the Help Point is designed to support fast and reliable response when it's needed most. It’s a trusted choice for frontline public safety.
Used by Frontline Teams Supporting Public Safety
WCCTV’s Help Point is used by organisations that need to provide visible reassurance, rapid communication and direct intervention in public spaces. Sectors where it's deployed include:
Local authorities delivering safer streets projects, installing Help Points in town centres, parks and estates to offer reassurance and real-time support
Police forces managing public safety in high-risk or high-footfall areas, giving the public an instant connection to trained operators during incidents
Housing associations responding to antisocial behaviour, deploying Help Points around high-risk properties or estates to deter repeat offences and improve community confidence
Whether you’re focused on prevention, public engagement or direct response, the WCCTV Help Point gives your team the tools to take immediate action.
Trusted by Teams Working to Keep the Public Safe
Deployed in parks, estates and town centres to support community safety, provide reassurance and deliver real-time incident response.
Used in hotspot areas to give the public direct access to control rooms, support live incident management and strengthen frontline visibility.
Installed around high-risk properties or estates to deter antisocial behaviour and provide residents with an immediate route to request assistance.
Positioned at transport hubs, platforms and interchange areas to support lone travellers and improve public confidence in under-monitored spaces.
Real-Time Access to Every Interaction
The WCCTV Help Point is fully integrated with Stellifii, our in-house cloud-based platform for video access, system control and live audio response.
Operators can view live footage, access recordings, manage alerts and speak directly to the public from any connected device.
Stellifii also includes WCCTV’s Heartbeat tool, which monitors system health, camera performance and network connectivity to ensure each Help Point is operating reliably.
Footage, diagnostics and audio logs are securely stored and accessible through a single interface, with no on-site infrastructure or specialist software required.
Contact us
A more flexible and convenient solution to your security and surveillance challenges is just a step away. Get in touch with our security experts and let us know how we can help.
What Is the WCCTV Help Point Designed For?
The Help Point is built to provide the public with direct access to a CCTV control room in high-risk or high-footfall areas. It supports faster response, greater reassurance and visible crime prevention.
How Does the Two-Way Audio Work?
When the assistance button is pressed, the system opens a live audio link between the person in distress and an operator. The operator can hear, speak and coordinate a response immediately.
What Happens When the Alarm Is Activated?
Pressing the button triggers the blue light, alerts the control room and activates the camera. Operators can view the live feed, speak directly and initiate an appropriate response.
Can the System Be Monitored Remotely?
All Help Points are connected to WCCTV’s Stellifii platform, allowing full access to video, audio logs, system status and diagnostics from any desktop or mobile device.
Where Is the Help Point Typically Installed?
Units are deployed in town centres, estates, parks, housing developments and transport hubs—anywhere the public may need immediate support or reassurance.
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